HELP CENTER

FREQUENTLY ASKED QUESTIONS

GETTING STARTED

How do I install the app?

Widget placement - what is the difference between “inline” and “footer” placement?

Can my store match the contributions made by my customers?

How does billing work?

Why can’t I see the Carbon Checkout widget on my live site?

How do I optimize the Carbon Checkout widget on my cart page?

How do I add the Carbon Checkout widget to my AJAX cart?

How do I ensure the Carbon Checkout “product” is hidden from my product catalogue?

Does Carbon Checkout integrate with other third-party inventory management apps?

What types of projects does Carbon Checkout invest in?

Are your projects third party verified and audited?

Can I track my carbon offset contributions and impact?

What is the cost of your carbon offsets?

What are RECs, and why don’t you invest in these energy products?