FREQUENTLY ASKED QUESTIONS

Visit the Shopify app store to install the Carbon Checkout app, in one-click. The app will automatically install on your store, all you have to do is authorize the installation when prompted by Shopify, then Activate the app from your Carbon Checkout dashboard by selecting the “On” mode.

You can choose where to place the widget in your checkout funnel to optimize the opportunity. If our automated placement is lackluster, please contact support for assistance. Some Themes require a custom touch - we stand ready to support any necessary optimizations.

• Inline places the widget inline above the checkout button on your cart page.
• Inline with AJAX Cart places the widget inline above the checkout button on your AJAX cart and cart page. However, on some Themes, we must add custom script to activate with the AJAX cart, just contact support and we’ll promptly add the necessary script on our end.
• Footer places the widget in the footer as a sticky bar when your cart is activated.

Yes, you can join the BALANCE initiative as a Match Partner, and match your customers’ contributions penny for penny. As a Match Partner, you can leverage logos and cause marketing collateral to communicate your commitments and differentiate your brand. 

The app continues to be Free; by activating the app you must agree to transfer all collected contributions to Carbon Checkout via your Shopify bill. Therefore, all charges will appear on your normal Shopify bill, and will be paid through Shopify on a 30-day billing cycle. There are no extra contracts, vendors, or payment schedules to worry about.

After initial installation, you must activate the app by turning the app “On”. Please login to your Shopify dashboard, select the Apps tab, then select the Carbon Checkout app to view your dashboard. You must check the “On” check box to activate the app.

If you visit your storefront, add a product to cart, then navigate to your cart page, you should see the Carbon Checkout widget. If the widget is still not present, then it is likely that your Theme is blocking the Carbon Checkout widget from view. In such instances, please contact support so we can make the necessary code adjustments to ensure integration with your Theme structure.